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Player FM iOS - Restore Purchase

  • Updated

2.png Player FM Premium Features Restoration Guide

If you find that your premium features are missing, the following steps will assist you in restoring them to your device. This process is designed for users who are logged into the same Apple ID that was used to make the original purchase.
 

Restoring Your Purchases

Restoring your purchases on Player FM is a straightforward process:

  1. On Player FM iOS, ensure first that you're logged in to the Player FM account tied to your premium membership. You can confirm this by going to Settings > Connection. The Connection settings screen has the Logout option that you can use in case you're logged in to a different account. If you're not logged in, the Login option appears instead. 
  2. Tap the Settings icon at the bottom-right corner of the screen. If you see the Learn about Premium option, it means you're using the premium version and the premium features have been unlocked. If the Upgrade to Premium option appears instead, it means you're using the free version.
  3. Tap the Upgrade to Premium option.
  4. On the bottom of the succeeding screen, there is a Restore button. Tap this to attempt to restore your purchases.

Additional Troubleshooting Steps

If restoring your purchases does not work, try the following actions:

  1. Close the Player FM app entirely and then reopen it. This can often refresh your session and restore access to premium features.
  2. If closing and reopening the app doesn't work, try restarting your device, as this can clear up minor software glitches that may be affecting the app's performance.
  3. After restarting, open Player FM again and check if the premium features have been restored.

When Troubleshooting Isn't Successful

If you have followed the above steps and still cannot access your premium features, further assistance is available:

  1. Navigate to Settings > About > Contact us within the Player FM app. This allows you to communicate directly with our support team.
  2. When contacting support, please provide a detailed account of the issue, including any relevant screenshots or purchase receipts. This information can be crucial in helping us determine the cause of the issue and restore your features as quickly as possible.

The support team will use the metadata sent with your feedback to investigate the problem. We are committed to ensuring you can fully utilize the premium features of Player FM that you've purchased.

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