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Understanding Your Free Trial and Managing Your Subscriptions

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2.png Understanding Your Free Trial and Managing Your Subscriptions

We recognize that you might like to experience all the premium features of an app before committing to a subscription. To accommodate this, many of our app subscriptions offer a Free Trial period.
 

Helpful Tips

  • One-Time Free Trial: If you have previously used a free trial for the same app, you are not eligible for another free trial. This is a common reason for immediate charges after attempting to start a new trial.
  • Be sure to cancel on time: Not every app will suit your needs, so if you realize an app isn't right for you, remember to cancel the trial well before it ends. This way, you won't face any unexpected charges. Typically, the iOS App Store and Google Play Store require cancellations at least 24 hours before the trial's scheduled end date. For specific details, it's a good idea to check the subscription pages on the iOS App Store and Google Play Store.
  • Uninstalling the app from your device will not automatically cancel your subscription. For detailed instructions on how to cancel your subscription, please refer to this help article. We've laid out all the steps there to help you manage your subscription effectively.

 

Set up your purchase confirmation screen (iOS)

Purchase confirmations help ensure you know of any charges when downloading an app. When you qualify for a free trial, the free trial will appear on your purchase screen. It's crucial to always check the purchase amount displayed on this screen before confirming a transaction. In some cases, this vital information might not be immediately visible.

To avoid surprises, you can set your iOS device to always display a purchase confirmation screen. This feature adds an extra layer of security and awareness, especially when finalizing app purchases or subscriptions.

  1. Open Settings: On your iOS device, navigate to the main Settings menu.
  2. Access Face ID & Passcode: Scroll down and select Face ID & Passcode. You might be prompted to enter your device passcode.
  3. Enable iTunes & App Store Purchases: In the Face ID & Passcode settings, find iTunes & App Store. Make sure this option is turned on.

By enabling this, your device will require authentication for purchases, preventing accidental subscriptions or purchases.

 

Turn on purchase authentication (Android)

  1. Open the Google Play Store app on your device.
  2. At the top right, tap the profile icon.
  3. Tap Payments and subscriptions > Purchase verification.
  4. Follow the on-screen instructions to configure the available options based on your preference.
     

FAQs

How can I cancel my app subscription if I decide not to continue after the free trial?

For detailed steps on how to cancel your subscription directly from your device, please see this help article.

What should I do if I am charged for a subscription even after I think I've canceled it in time?

For iOS Users:

  1. Check Subscription Status: Go to Settings > [Your Name] > Subscriptions on your iOS device to verify if the subscription is still active.
  2. Request a Refund: If you find an unexpected charge, you can request a refund through Apple’s Report a Problem website. Sign in with your Apple ID, select the subscription, and follow the steps to request a refund.
  3. Contact Apple Support: For further assistance, reach out to Apple Support.

For Android Users:

  1. Review Subscription Status: Open the Google Play Store app, tap the profile icon, and go to Payments and subscriptions > Subscriptions to check your subscriptions.
  2. Request a Refund: If there’s an issue with billing or an unauthorized charge, you can request a refund through the Google Play Help Center or contact us through our app's Settings > About > Contact us. Be sure to include your Google Play order/transaction ID. It should look like this: GPA.1234-5678-9101-11213. You can find it here https://payments.google.com
  3. Contact Google Play Support: If you need additional help, you can contact Google Play Support.

 

It's essential to cancel subscriptions at least 24 hours before the renewal date to avoid automatic renewal charges. If you've followed these steps and still face issues, reaching out to the respective support teams of Apple or Google Play is recommended.

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